Warranty: A Certificate for your Peace of Mind
We know what can go wrong, and what might not. When you buy from us, your investment doesn't just pay for Putzmeister equipment but also for your present and future peace of mind. In addition, you can look forward to comprehensive support and post-warranty services based on your specific needs and requirements. Simply put, buy Putzmeister and breathe easy.
Please visit the Warranty section of MY Putzmeister to file your warranty and/or parts warranty claim. The Service Department will review and process the claim and contact you for any additional information required.
If you have questions about the process, please contact customer support at Toll Free: 1 (800) 890-0269.
Warranty extension BSF
With immediate effect, Putzmeister is offering an extension of the comprehensive manufacturer's warranty for its truck-mounted concrete pumps type BSF to a total of two or three years.
This prevents unplanned costs and helps maintain the value of the machine.
Of course, the same processes and procedures apply here that have already facilitated repairs during the standard warranty, without compromises or cuts.
All repairs that fall under the guarantee are carried out as usual with Putzmeister Service, free of charge, quickly and professionally using original parts. This gives you certainty about minimal repair costs.
In addition to minimizing financial risk, a warranty extension often leads to a higher resale value and can be transferred indefinitely.
The service can be ordered together with the new machine. It can also be booked any time before the standard warranty expires.
How to take care of your Investment?
To be on the safe side, you and your operators can contribute to a long machine life by following these steps:
Firstly, carry out maintenance work of your machine, according to operational conditions and working situations. Conduct this exercise regularly as per your machine maintenance schedule.
Use genuine pipes only from the OEM, and correct pipes according to the applicable pressure, to ensure trouble-free operation. Carry out water pressure tests for pipes and also the couplings whenever necessary.
Check the pipes, the couplings, seals and elbows on regular basis and change them as and when required.
Take special care during winter by keeping the sponge balls in anti-freeze. Many a times, the sponge ball remains frozen within the boom, thus, hampering the operations of the machine.
The hydraulic system is considered to be the "blood circulation" of a concrete pump. Disorders in the hydraulic system lead to error functions and usually the complete breakdown of the machine. The main cause of these breakdowns are defective valves or in extreme cases, also the breakdown of the hydraulic pump. These failures are almost always due to dirt in the hydraulic oil. To avoid this dirt, the hydraulic filter is an essential part of the oil circuit. By keeping the hydraulic oil clean, the filter protects the expensive components in the hydraulic system from damage and breakdown.
When cleaning, pay special attention that no residue of concrete or other solids remains in the delivery hose. Only PM hoses are to be used as they can endure the prescribed operating and testing pressures, and are especially wear resistant.
Always keep a check on the wear parts in the machine, wear and tear of which may cause machine breakdown.
In case of any worn or defective parts, get the parts replaced immediately. After completion of each job, make sure that you clean the pipeline, the hopper, cylinder, and end hose thoroughly with water. Lubricate all the points in the hopper area with the help of grease gun.
If you have any further queries, our trained service staff is ready 24/7 to answer your questions.